Being Successful on eBay Means Avoiding THESE Mistakes!
Building an eBay business is not very different to building any other business. To be successful online you have to incorporate every aspect of successful business building including: Marketing, Quality, Pricing, and Customer Service and of course successful eBay listing strategies including the use of Template Optimizer.
On eBay, a seller’s customer service reputation (Feedback Rating) is public information for everyone to see - this includes both the good and bad responses from others. Negative feedback - and / or the lack of Positive Feedback - is the main reason eBay sellers aren’t successful. A negative feedback rating, however, usually has its roots in other problems.
So, let’s take a look at the reasons sellers fail and what you can do to insure you do what it takes to be successful.
1. Poor Feedback Rating
The first step in becoming successful on eBay is to get 10 feedback. This should be your main focus - not sourcing product, not using Template Optimizer Deluxe to sell from the warehouse and not watching video tutorials - heck, it’s not even attending a live training. Although all of this can speed up the learning curve, your MUST get 10 feedback before you can really go down the road to success. When someone buys on eBay - a hyper ompetitive environment - they will look at your feedback. Buyers will ask themselves how you could know anything about selling on eBay if your feedback score isn’t at least 10. Experienced eBay bidders are cautious of sellers with a feedback rating under 25 - 50 so 10 is just a starting place.
No, I understand that your first twenty-five feedback comments as a seller can be a long process. As a reminder, your feedback comments as a buyer count as well (although eBay does show the difference). So, one way to get your feedback high quickly is to buy some items. Pay for them quickly and request feedback from the seller to insure you’ll receive the positive comment. Sellers like to be paid quickly and will typically leave a positive feedback when you do so.
Buy items and sell everything from around the house until you hit that magic number of 10.
Remember, as you grow your eBay business, to emphasive and stress your commitment to customer service. When you have a positive feedback rating over "100" bidders will look at your rating number and then make their decision on whether or not they like your product. If your feedback rating is less than a 100, people tend to actually look back through your comments and read them. There is a big difference between "Nice transaction — good seller" and "FIVE ***** SELLER, EXCELLENT PRODUCT- FAST SHIPPING" Whether you are a new seller, or a veteran eBayer, building excellent feedback comments should be a daily goal.
Poor communications between buyer and seller is the leading cause of negative feedback. Make sure your first email to the successful bidder is clear, and complete. You should not only be polite, but be effusive in your congratulations. Remember: Some people shop on eBay for bargains, but most people shop on eBay for fun.
Make the transaction a fun experience. Be personal. Don’t sound like a bureaucrat or a big corporation. Make the buyer feel good and close the sale by complimenting them on the great deal they made.
Make sure your payment instructions are clear and your shipping methods and charges are clearly spelled out (this should have been in your auction, but many people can’t remember). If a buyer wants to pay by credit card, suggest PayPal, or explain how to access your secure credit card server. If they want to use a check, explain how they can speed up the payment and delivery by using PayPal’s electronic check service.
As the seller, you have the most to lose by negative feedback. It is only a question of time until you run into a difficult or irrational buyer. He or she may be rude, or unresponsive, or both. Once your feedback rating is secure in the high hundreds, you can afford to take a tough line and weather the negative feedback that inevitably follows.
But while you are building your feedback rating, sometimes you just have to swallow hard and be extra diplomatic. I always give people the benefit of the doubt and try and work something out. I would rather lose a sale than risk negative feedback from an irresponsible person. If a buyer won’t complete the transaction, its better to report them to eBay, than to get into a feedback war.
Remember, buyers can leave a seller negative feedback for any reason but sellers can’t leave a buyer a negative feedback for any reason.
To summarize, your focus is to get to 10 positive feedback as quickly as possible.
2. Not Accepting PayPal Turns Away Bidders
This section is short and to the point - accept PayPal. eBay owns PayPal. There are more than 200 million PayPal users. There are no set-up fees and transaction costs are 2.2% or less. You can no longer accept personal checks or money order’s on eBay. With PayPal you get paid quickly. If you are selling internationally - the currency is automatically converted. There are no monthly fees. If you want to be successful on eBay you must accept and embrace PayPal
3. Weak Headlines and Poor Auction Descriptions Lose Bids
There are over four million items listed on eBay every day. Your title must stand out above the competition to attract bidders. You only get 55 characters to you write your title so this title MUST include the relevant "key words" that a potential buyer would be searching for.
Over 90% of bidders find the item they are looking for by using the "Search" feature. Unless you use the key words bidders are looking for, you will miss many bids. For example, if someone collects Ferrari Formula 1 model cars, they will search "Ferrari" rather than "Formula 1" or "model cars." A search of Ferrari turns up 41 items, while "Formula 1" turns up a few thousand items. A search of "Blue & White" will turn up thousands of listing in the pottery section, but a search for "Liberty Blue" (a specific type of blue & white pottery) turns up only a few hundred items.
Once you catch the bidder’s attention with a great headline, you need to "sell" them with your item description. Too many bidders simply describe the item they are selling. Yes, it is important to completely and accurately describe the item, but too many sellers leave it at that.
Take the time to "romance" your item. Sell the benefits.
Before writing the auction description, ask yourself: "Why would someone want to own the item you are selling." If you are selling something you use, say so. Tell the potential bidder why you owned the item, how you used it, what benefits it brought you. Sell not just the features, but the benefits and the romance.
Here is an example:
"This Sterling Silver bracelet is five inches long set with zirconium stones that look just like diamonds."
Now lets add some romance:
"This exquisite Italian Sterling Silver bracelet is set with five glimmering zirconium stones that sparkle like diamonds. The silver is finished to a high polish. It’s so bright, it looks like white gold. Whenever I wear this bracelet my friends ask: "Wow, are those real diamonds? Where did you get that bracelet?"
Your auction descriptions must also be complete. A clear photo is critical to the success of the auction, but remember, photos don’t always show all the details a bidder needs. If you are selling an antique, collectible or any used item, be sure to describe any and all flaws. The fastest way to build negative feedback is to over-describe the item, or over-promise performance.
4. Poor Images Can Turn Off Sellers
The saying "A picture is worth a thousand words" is never more true than with on-line auctions. Perhaps it really should be "A picture is worth $1,000’s". Not having a photo of your item will greatly reduce your bids, and lead to unprofitable or unsuccessful auctions. Not only must you have a photograph of what you are selling,
the photo must be accurate and revealing.
It is not necessary to be a professional photographer. Ebay bidders understand that most sellers are taking snapshots of the products they sell. But, your photo should be clear, and show the product as completely as possible. Here are some tips for good photos:
- If the size of an object is not obvious, use a reference such as a ruler or a coin.
- Show any flaws or defects. Point them out in the caption if necessary.
- Don’t use a flash. It causes reflections. Take your photos in open shade or using indirect window light.
- Do not use "stock" photos. Bidders want to see a picture of the actual item they are bidding on, not a scanned photo from a brochure.
- Use a tripod to make sure your shot is sharp.
- Keep your photos to less than 300 pixels. Larger photos take too long to load and impatient bidders will click away from your auction. The "e-mail" setting on most digital cameras works just fine for most auctions.
- Make sure to watch the Photo 101 Tutorial as well - it’ll provide you with excellent photo tips
- eBay charges you for the 2nd - 12th picture. When using template optimizer you’ll never pay for pictures - and you can include unlimited pictures in your listing.
5. Not understanding your costs is a prescription for disaster
It is very easy for a new seller to get caught up in the excitement of selling and not pay attention to the costs involved in selling. Before deciding whether to sell an item on eBay, and what to sell it for (i.e. no reserve or Buy it Now), you need to understand all the costs involved.
First of all there is the "listing fee." There is also a "selling fee" that will be set by what price the item actually sells for. There will also be a PayPal or credit card fee. Don’t forget shipping, and the cost of the shipping materials.
If you are selling items using Template Optimizer Deluxe (and drop shipping) be sure to pass along any applicable drop ship fee to the buyer.
Many businesses fail because they are either under financed, or because they do not understand their costs. A program such as Quicken’s "Quick Books" could be one of your best investments. Quick Books will allow you to track every expense, down to the penny, and allocate the costs to different categories so you will fully understand where every dollar is going and if it was well spent.